Monday, 4 February 2013

Ofgem wants to protect businesses from 'rogue' brokers


Energy regulator Ofgem is urging the government to give it the power to protect firms from what it calls rogue brokers, mis-selling energy deals.

Its research found that between 14% and 17% of businesses which had used brokers were not satisfied with them.

They were concerned about cold calling, high-pressure sales tactics and unprofessional behaviour from brokers.

Citizens Advice said 42% of complaints it received from small businesses about mis-selling had mentioned brokers.

Ofgem spokesman Mark Wiltsher told the BBC: "We've had quite outrageous behaviour; sometimes energy brokers have phoned up impersonating another company, to try and get an energy company switch, and also we've had brokers telling a company 'You'll get a cheaper deal', and once they sign up, they find out they are paying more for their energy."

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