Tuesday, 6 September 2011

Energy companies ranked by number of complaints

Scottish and Southern Energy (SSE) has earned top marks in the latest energy supplier league table, which ranks energy companies by the number of customer complaints they receive.

Five of the 'big six' gas and electricity suppliers saw a decrease in complaints this spring (April – June 2011), according to Consumer Focus which compiles the quarterly league table, with SSE, Eon, Npower and Scottish Power going up by one star in the ratings system as a result.

But it's not all good news - customer grievances about EDF Energy, which implemented a new billing system this year, rose 19%, putting it bottom of the league.

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