Monday, 8 November 2010

Utility companies in hot water over email problems

Thames Water has had to pay customers £60,000 in compensation after it
discovered an unmanned inbox containing thousands of emailed complaints and

It was one of a number of water companies identified by Ofwat as not meeting
industry performance standards due to email-related issues.

According to Ofwat's latest report, 'Service and delivery - performance of
water companies in England and Wales 2009-10', Thames Water reported to the
regulator that it had discovered an email inbox containing nearly 4,000
unread customer emails. The emails dated as far back as 31 March 2003.

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