British Gas is paying staff bonuses to inflate customers’ bills by up to 60 per cent, a whistleblower has claimed.
The former employee said he felt ‘disgusted’ by the policy, which encouraged staff to target charities and small businesses and sell them the most expensive deals possible.
Employees were told they could triple their £25,000 salary through commission if they sold the highest-priced tariffs to enough customers.
Churches and charities – including the Scouts – were among those targeted by the policy, the whistleblower said, with some organisations ending up £2,000 a year worse off.
British Gas staff 'paid bonuses tripling their £25,000 salaries if they inflate customers' bills by 60% by targeting charities and small businesses'