Tuesday, 16 August 2011

EDF Energy Overcharges 100,000 Customers

EDF Energy is set to refund £200,000 to customers who were overcharged for gas and electricity after using its automated telephone meter reading system.

Around 100,000 gas and electricity customers were affected by the problem over a seven-year period between 2003 and 2010.

The error happened as customers in receipt of estimated bills phoned the firm's automated system after a price change to register their meter reading.
They were then charged the higher unit amount for their whole bill.

EDF is refunding a total of £200,000, including interest, with some customers receiving refunds of up to £500.

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