Tuesday, 24 July 2012

Nine in ten customers say gas and electricity statements are too confusing


Customers could have lost hundreds of pounds because household bills are too complicated for them to understand, researchers claimed today.

Utility firms are confusing consumers with energy, phone and water bills they cannot follow, a survey found.

Energy suppliers were accused of being the worst offenders, with 82 per cent of customers surveyed claiming they found electricity or gas charges more baffling than any other bill.

Read more: http://www.dailymail.co.uk/news/article-2177554/Nine-customers-say-gas-electr...

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