Wednesday, 11 May 2011

Energy company misled its customers

One of the UK’s big six energy companies has been found guilty of using misleading sales tactics when doorstep sales representatives convinced potential customers to change suppliers.

Scottish and Southern Energy reps used a script and a printout to make customers believe they were paying too much with their current supplier.

Steve Playle, of Surrey County Council trading standards which led the investigation into the company, said: “When we first became aware of the sales script being used by Scottish and Southern Energy we were convinced that it overstepped the mark and was misleading to potential customers.

“A doorstep seller had a printout which he claimed showed consumers were paying too much with their current energy supplier but the printout did not show this.

No comments:

Post a Comment