Wednesday, 8 December 2010

Three energy firms 'worst rated'

Three of the biggest energy companies in the UK have been given just two
stars by a consumer watchdog in a new complaints league table. EDF, npower and ScottishPower were given the worst star rating by Consumer
Focus for the number of complaints they received in relation to their market

Scottish and Southern Energy (SSE) came top of the league table with four
stars, while British Gas and E.On both received three stars.

The consumer watchdog ranked the "Big Six" energy firms to help consumers
decide which supplier will give them the fewest problems or best handle any
complaints. Scores were weighted to take into account the severity of each
complaint such as the length of time it took to be resolved.

Consumer Focus said the "Big Six" received 4.6 million complaints in the
last financial year. Its research showed consumers wanted to be able to
compare how companies handled complaints when considering switching

A spokeswoman for npower said: "We have recently invested over £200 million
in our systems and dramatically improved our complaints handling processes.
We're already seeing results - we have more than halved the number of
complaints to external bodies in the last 12 months.

"Although we currently share the same ranking as Scottish Power and EDF,
we're looking to continue to improve our performance in the future."

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