Utility companies in hot water over email problems

Thames Water has had to pay customers £60,000 in compensation after it
discovered an unmanned inbox containing thousands of emailed complaints and
comments.

It was one of a number of water companies identified by Ofwat as not meeting
industry performance standards due to email-related issues.

According to Ofwat's latest report, 'Service and delivery - performance of
water companies in England and Wales 2009-10', Thames Water reported to the
regulator that it had discovered an email inbox containing nearly 4,000
unread customer emails. The emails dated as far back as 31 March 2003.

http://www.computerworlduk.com/news/it-business/3247469/utility-companies-in
-hot-water-over-email-problems/