Four fifths (81%) of small firms think energy suppliers don’t care about their needs, according to a new poll by the Federation of Small Businesses (FSB).
The results suggest businesses are sceptical of energy providers’ fairness in energy contracts.
The survey of more than 1,400 FSB members comes after Big Six suppliers pledged to essentially scrap the controversial practice of auto-rollovers.
This is when suppliers put firms onto a new, often more expensive, tariff when their contract runs out.
Now it seems businesses are struggling with other parts of their energy contracts.
One third (36%) in the survey say they found it difficult to switch energy supplier, pointing to unclear notice periods, complex contract terms and the speed of the switching process.
John Allan, FSB National Chairman said: “It’s clear from our research that many small businesses don’t trust the big energy suppliers to deliver a smarter, fairer and more transparent billing process.”
Federation of Small Businesses (FSB) - Suppliers don’t care about us say small firms in poll