The bogus offer of a refund comes in an email purporting to be from British Gas. One email headed “refund notification” said the recipient was due a refund of £722.80, but would need to fax copies of a passport or driving licence in order to receive it.
It said: “After the last annual calculation of your gas and electricity activity, we have determined that you are eligible to receive a refund of 732.80 GBP. Please submit the refund request and allow us 5-7 days in order to process it.
“Please fax the following 2 documents in order to have us process your request ... a legible, colour digital photograph or scan of both sides of your government-issued ID (eg driver’s permit or passport).”